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Cancellations & Refunds

Cancellations & Refunds

Cancellations & Refunds

Effective Date: 17.05.2024

Welcome to Mentalmatrix, your premier online destination for learning and teaching languages. In the dynamic world of language education, we recognize that flexibility is key. There may be times when, despite your best intentions, you need to cancel a booked language course or request a refund. That's why we've crafted our Cancellations & Refunds Policy with care and consideration, aiming to protect and accommodate the interests and commitments of both our valued learners and dedicated freelance foreign language instructors.

This policy outlines the conditions under which cancellations and refunds are processed on Mentalmatrix. It covers various scenarios, including but not limited to, last-minute cancellations, emergency withdrawals, and instructor-initiated course cancellations. Our aim is not just to lay down the rules but to also explain the reasoning behind them, fostering a community built on mutual respect and understanding.

1 . Cancellations by Learners
  • Notice Period: Learners can cancel a booked course without penalty up to [24 hours] before the scheduled start time.
  • Late Cancellations: Cancellations made less than [24 hours] before the course start time will result in a charge of [%50], which compensates the instructor for their preparation and lost booking opportunity.

2. Cancellations by Instructors
  • Instructor Responsibility: Instructors are required to notify learners of a cancellation at least [48 hours] in advance, except in cases of emergency.
  • Replacement Sessions: In the event of a cancellation by an instructor, they should offer to reschedule the session at a mutually agreeable time.
 
  1. Refund Requests
  • Eligibility: Refunds are considered on a case-by-case basis and are typically processed in the following scenarios:
  • The instructor cancels a session without offering a suitable replacement.
  • Technical issues from Skylingua.net's side significantly disrupt the session.
  • A learner cancels within the permitted time frame as outlined in this policy.

4. Processing Refunds
  • Timing: Approved refunds will be processed within [7-10 business days] business days and credited back to the original method of payment.
  • Partial Refunds: In certain cases, such as when a course is partially completed or if a late cancellation fee applies, only a partial refund may be issued.


5. Non-refundable Circumstances
  • No-shows: Learners who fail to attend a scheduled course without prior notice are not eligible for a refund.
  • User Dissatisfaction: If the refund request is solely based on the user's dissatisfaction with the course content or teaching style, without any breach of the Terms & Conditions by the instructor, such requests may be denied.

6. Dispute Resolution

In the event of a dispute regarding cancellations or refunds, Skylingua.net encourages direct resolution between the learner and the instructor. If an agreement cannot be reached, Skylingua.net will mediate to find a fair resolution based on the evidence provided by both parties.

7. Policy Changes
 
Skylingua.net reserves the right to modify this Cancellations & Refunds Policy at any time. Any changes will be effective immediately upon posting the revised policy on our platform, and your continued use of our services constitutes your agreement to be bound by the revised policy. As Skylingua.net continues to grow and evolve, so too may our policies. We will communicate any changes to our Cancellations & Refunds Policy promptly, keeping you informed and up to date. We invite you to review this policy periodically to stay informed about how we handle cancellations and refunds.

8. Contact Us
 
Should you have any questions or need further clarification about our Cancellations & Refunds Policy, our customer support team is just an email or phone call away. We're here to ensure that your experience with Skylingua.net is not only educational but also supported every step of the way. For questions related to cancellations and refunds, or to submit a refund request, please contact us at  info@skylingua.net   

By using the services provided by Skylingua.net, you agree to this Cancellations & Refunds Policy. We aim to provide a fair and transparent process to support the needs and rights of both our learners and instructors.