Terms & Conditions
Effective Date: 17.05.2024
Welcome to Mentalmatrix. We are dedicated to redefining mental health care through our innovative platform that integrates cutting-edge technology with personalized care. Our mission is to make mental wellness more accessible, personalized, and seamlessly integrated into your daily life. These Terms and Conditions ("Terms") govern your access to and use of our services, including our website, app, and platform. By accessing or using Mentalmatrix, you agree to comply with and be bound by these Terms. If you do not agree to these Terms, please do not use our services.
We understand that mental health is deeply personal and unique to each individual. Therefore, our approach is designed to cater to your specific needs, offering a tailored experience that aligns with your lifestyle and preferences. Our platform leverages the latest digital innovations to provide a seamless and intuitive user experience. From intuitive navigation to personalized recommendations, every feature of Mentalmatrix is designed to ensure that seeking help is as straightforward and efficient as possible.
Protecting your privacy and ensuring the confidentiality of your personal information is paramount at Mentalmatrix. Our platform employs advanced security measures to safeguard your data, giving you peace of mind as you embark on your mental wellness journey. We are dedicated to maintaining the highest standards of data protection and transparency, ensuring that you are fully informed about how your data is collected, used, and protected.
By choosing Mentalmatrix, you are not just using the service; you are becoming part of a community committed to mental wellness. We value your participation and engagement, and we strive to support you every step of the way on your journey to better mental health. Your trust and confidence in us are foundational to our success, and we take this responsibility very seriously.
Terms of Use
These Terms outline the rules and guidelines for using our platform. They cover important topics such as account creation, user conduct, payments, data collection, and more. It is important that you read and understand these Terms, as they form a binding agreement between you and Mentalmatrix. If you have any questions or concerns about these Terms, please contact us for clarification.
Thank you for choosing Mentalmatrix. We are honored to be a part of your mental health journey and are dedicated to providing you with the highest quality care and support. Your well-being is our top priority, and we are here to support you in achieving a healthier, more fulfilling life.
1. Account Creation and Use
Eligibility
To ensure the safety and security of our users, Mentalmatrix requires that all users be at least 18 years old. By accessing and using our services, you represent and warrant that you meet this age requirement. If you are under 18, you are not permitted to use Mentalmatrix or its services. We reserve the right to request proof of age at any point to verify compliance with this requirement. If we discover that you are under the age of 18, we will terminate your account and delete your personal information following our data protection policies.
Account Registration
Creating an account on Mentalmatrix is essential to access our wide range of mental health services. By registering for an account, you agree to provide accurate, current, and complete information about yourself. This information is crucial for us to deliver tailored services and ensure effective communication. You are responsible for keeping your registration information up-to-date and must promptly update any changes to maintain its accuracy. Failure to provide accurate information or to update your details may result in the suspension or termination of your account.
During the registration process, you will create a unique username and password. Your username should not be offensive, vulgar, or violate any third-party rights. We reserve the right to reject or require changes to usernames that do not comply with these guidelines.
2. Use of the Platform
Services Provided
Mentalmatrix offers a comprehensive suite of mental wellness services designed to support your mental health journey. Our platform provides access to:
Online Therapy Sessions: Engage in confidential therapy sessions with licensed psychologists and therapists through secure video, audio, or chat interfaces. Our online therapy sessions are designed to be convenient and accessible, allowing you to receive professional mental health support from the comfort of your home.
Digital Consultations: Access expert guidance and consultations on various mental health issues. Our digital consultation services include one-on-one sessions, group therapy, and workshops conducted by mental health professionals.
Therapeutic Tools: Utilize a variety of digital tools and resources to enhance your mental wellness. These include self-help guides, mindfulness exercises, mood tracking, and cognitive behavioral therapy (CBT) tools, all designed to support your mental health between therapy sessions.
Our platform connects you with qualified psychologists and therapists who are dedicated to providing expert guidance and support. We strive to ensure that our services are tailored to meet your individual needs, offering a personalized approach to mental wellness.
3. User Conduct
By using Mentalmatrix, you agree to adhere to the following guidelines to ensure a safe and supportive environment for all users:
Compliance with Laws and Regulations: You agree to use our services in compliance with all applicable local, national, and international laws and regulations. This includes respecting the legal rights of others and adhering to all laws related to privacy, data protection, and online conduct.
Respectful Behavior: You agree not to engage in any activity that may harm or disrupt our services or negatively impact the experience of other users. This includes respecting the privacy and confidentiality of other users and therapists, maintaining a respectful tone in all communications, and refraining from any form of harassment, bullying, or discriminatory behavior.
Integrity of Information: You agree to provide accurate and truthful information in all interactions on the platform. This includes not misrepresenting your identity, qualifications, or any other information provided during registration or use of the services.
Prohibited Activities
To maintain the integrity and security of our platform, you agree not to engage in the following prohibited activities:
Unlawful or Fraudulent Use: You agree not to use our services for any unlawful or fraudulent purposes. This includes activities such as identity theft, financial fraud, and any other criminal activities.
Offensive or Defamatory Content: You agree not to post or transmit any content that is offensive, defamatory, obscene, abusive, or infringes on the rights of others. This includes content that promotes violence, hate speech, or any form of discrimination based on race, gender, religion, nationality, disability, sexual orientation, or age.
Unauthorized Access: You agree not to attempt to gain unauthorized access to our systems, networks, or user accounts. This includes activities such as hacking, phishing, or any other method used to breach the security of our platform.
Interference with Services: You agree not to interfere with the operation of our services, servers, or networks. This includes activities such as spreading malware, launching denial-of-service attacks, or any other action that could disrupt the functionality of our platform.
Misuse of Platform Resources: You agree not to use our platform resources in a manner that could negatively impact the performance of our services for other users. This includes activities such as excessive bandwidth usage, automated data scraping, or any other actions that place undue strain on our infrastructure.
Consequences of Violations
Violations of these guidelines and prohibited activities may result in the suspension or termination of your account at our sole discretion. Additionally, Mentalmatrix reserves the right to pursue legal action against users who engage in unlawful activities or violate these Terms.
4. Data Collection and Privacy
Information Collection
At Mentalmatrix, we collect and process various types of information to operate our platform effectively and provide you with the best possible mental health services. The types of information we collect include:
Personal Information: This includes details that can identify you, such as your name, email address, phone number, and payment information. Personal information is collected during account registration and when you interact with our platform.
Health Information: This pertains to information related to your mental health, therapy sessions, interactions with psychologists, and any other data you share with us during your use of our services. Health information is crucial for providing personalized and effective mental health support.
Technical Information: This includes information about your device, internet connection, and usage details when you interact with our platform. We collect data such as IP addresses, browser type, operating system, and information about the pages you visit and the features you use.
5. Use of Information
The information we collect is used for the following purposes:
Connecting you with Therapy Services: We use your personal and health information to match you with suitable psychologists and therapists, schedule therapy sessions, and facilitate your mental health journey.
Personalizing Your Experience: We tailor our services to meet your individual needs by using your data to provide personalized recommendations, content, and support.
Improving Our Services: We analyze usage patterns and feedback to enhance our platform’s functionality, develop new features, and improve the overall user experience.
Complying with Legal Obligations: We process your information to comply with applicable laws and regulations, respond to legal requests, and enforce our agreements.
6. Data Sharing
Your data may be shared with third parties under the following circumstances:
Service Providers: We work with third-party service providers to perform functions on our behalf, such as payment processing, data analysis, and customer support. These service providers have access to your information only as needed to perform their tasks and are obligated to protect it.
Legal Compliance: We may disclose your information if required to do so by law or in response to valid requests by public authorities, such as a court or government agency.
For detailed information on how we handle your data, please refer to our Privacy Policy.
7. Intellectual Property
Ownership
Mentalmatrix and its content, including but not limited to text, graphics, logos, and software, are the property of Mentalmatrix or its licensors. This content is protected by intellectual property laws, including copyright, trademark, and patent laws. All rights, titles, and interests in and to the platform and its content remain with Mentalmatrix and its licensors.
License to Use
We grant you a limited, non-exclusive, non-transferable license to access and use our services for personal and non-commercial purposes. This license is subject to your compliance with these Terms and does not grant you ownership of any content or intellectual property rights. If you agree not to:
Reproduce, distribute, or create derivative works from our content without our express written permission.
Use any part of the content for commercial purposes without obtaining a license to do so from us or our licensors.
Remove, alter, or obscure any copyright, trademark, or other proprietary rights notices included in or accompanying our content.
8. Disclaimer and Limitations of Liability
Disclaimer
Mentalmatrix provides its services on an "as is" and "as available" basis. We do not guarantee that our services will be uninterrupted, error-free, or secure. We disclaim all warranties, express or implied, including but not limited to:
Merchantability: We do not warrant that our services are fit for the purposes you require.
Fitness for a Particular Purpose: We do not guarantee that our services will meet your specific needs or expectations.
Limitations of Liability
To the fullest extent permitted by law, Mentalmatrix and its affiliates, officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of our services. This includes but is not limited to:
Loss of profit, revenue, or data.
Business interruptions or loss of business opportunities.
Emotional distress or mental anguish.
Our total liability to you for any claims arising out of or relating to these Terms or your use of our services shall not exceed the amount paid by you, if any, for accessing our services during the twelve (12) months immediately preceding the event giving rise to such liability.
9. Account Security
The security of your Mentalmatrix account is paramount. You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password. You agree not to share your account credentials with anyone and to take reasonable steps to protect them from unauthorized access.
You are responsible for all activities that occur under your account, whether or not you are aware of them. If you suspect or become aware of any unauthorized use of your account or any breach of security, you must notify us immediately. Prompt notification will allow us to take the necessary measures to protect your account and personal information.
Mentalmatrix implements various security measures to protect your data and account information. However, we cannot guarantee that unauthorized third parties will never be able to defeat our security measures. By using our platform, you acknowledge and accept these risks.
If your account is compromised, Mentalmatrix reserves the right to disable or terminate your account to protect the integrity and security of our services and other users. You may be required to verify your identity and provide additional information to regain access to your account.
Termination and Suspension
Mentalmatrix reserves the right to suspend or terminate your account at our discretion if we believe you have violated these Terms, provided false information, or engaged in any activity that compromises the security of our platform. In the event of account termination, your right to use Mentalmatrix will immediately cease, and any data associated with your account may be deleted or retained as necessary to comply with legal obligations or to protect our rights.
10. Changes to These Terms
Mentalmatrix may update these Terms from time to time to reflect changes in our practices, legal requirements, or other important factors. If we make significant changes to these Terms, we will notify you through our website or app and the updated Terms will be posted with a new effective date.
Continued Use
Your continued use of our services after any changes to these Terms have been posted signifies your acceptance of the updated Terms. If you do not agree with the modified Terms, you must discontinue your use of our services immediately.
11. Contact Information
If you have any questions, concerns, or feedback about these Terms and Conditions or any aspect of our services, please do not hesitate to contact us. We are here to assist you and ensure that your experience with Mentalmatrix is positive and secure. You can reach us through the following channels:
Email: [email protected]
Our customer support team is available to address your inquiries and provide the assistance you need. Thank you for choosing Mentalmatrix as your partner in mental wellness. We are committed to supporting you on your journey to better mental health.
We understand that mental health is deeply personal and unique to each individual. Therefore, our approach is designed to cater to your specific needs, offering a tailored experience that aligns with your lifestyle and preferences. Our platform leverages the latest digital innovations to provide a seamless and intuitive user experience. From intuitive navigation to personalized recommendations, every feature of Mentalmatrix is designed to ensure that seeking help is as straightforward and efficient as possible.
Protecting your privacy and ensuring the confidentiality of your personal information is paramount at Mentalmatrix. Our platform employs advanced security measures to safeguard your data, giving you peace of mind as you embark on your mental wellness journey. We are dedicated to maintaining the highest standards of data protection and transparency, ensuring that you are fully informed about how your data is collected, used, and protected.
By choosing Mentalmatrix, you are not just using the service; you are becoming part of a community committed to mental wellness. We value your participation and engagement, and we strive to support you every step of the way on your journey to better mental health. Your trust and confidence in us are foundational to our success, and we take this responsibility very seriously.
Terms of Use
These Terms outline the rules and guidelines for using our platform. They cover important topics such as account creation, user conduct, payments, data collection, and more. It is important that you read and understand these Terms, as they form a binding agreement between you and Mentalmatrix. If you have any questions or concerns about these Terms, please contact us for clarification.
Thank you for choosing Mentalmatrix. We are honored to be a part of your mental health journey and are dedicated to providing you with the highest quality care and support. Your well-being is our top priority, and we are here to support you in achieving a healthier, more fulfilling life.
1. Account Creation and Use
Eligibility
To ensure the safety and security of our users, Mentalmatrix requires that all users be at least 18 years old. By accessing and using our services, you represent and warrant that you meet this age requirement. If you are under 18, you are not permitted to use Mentalmatrix or its services. We reserve the right to request proof of age at any point to verify compliance with this requirement. If we discover that you are under the age of 18, we will terminate your account and delete your personal information following our data protection policies.
Account Registration
Creating an account on Mentalmatrix is essential to access our wide range of mental health services. By registering for an account, you agree to provide accurate, current, and complete information about yourself. This information is crucial for us to deliver tailored services and ensure effective communication. You are responsible for keeping your registration information up-to-date and must promptly update any changes to maintain its accuracy. Failure to provide accurate information or to update your details may result in the suspension or termination of your account.
During the registration process, you will create a unique username and password. Your username should not be offensive, vulgar, or violate any third-party rights. We reserve the right to reject or require changes to usernames that do not comply with these guidelines.
2. Use of the Platform
Services Provided
Mentalmatrix offers a comprehensive suite of mental wellness services designed to support your mental health journey. Our platform provides access to:
Online Therapy Sessions: Engage in confidential therapy sessions with licensed psychologists and therapists through secure video, audio, or chat interfaces. Our online therapy sessions are designed to be convenient and accessible, allowing you to receive professional mental health support from the comfort of your home.
Digital Consultations: Access expert guidance and consultations on various mental health issues. Our digital consultation services include one-on-one sessions, group therapy, and workshops conducted by mental health professionals.
Therapeutic Tools: Utilize a variety of digital tools and resources to enhance your mental wellness. These include self-help guides, mindfulness exercises, mood tracking, and cognitive behavioral therapy (CBT) tools, all designed to support your mental health between therapy sessions.
Our platform connects you with qualified psychologists and therapists who are dedicated to providing expert guidance and support. We strive to ensure that our services are tailored to meet your individual needs, offering a personalized approach to mental wellness.
3. User Conduct
By using Mentalmatrix, you agree to adhere to the following guidelines to ensure a safe and supportive environment for all users:
Compliance with Laws and Regulations: You agree to use our services in compliance with all applicable local, national, and international laws and regulations. This includes respecting the legal rights of others and adhering to all laws related to privacy, data protection, and online conduct.
Respectful Behavior: You agree not to engage in any activity that may harm or disrupt our services or negatively impact the experience of other users. This includes respecting the privacy and confidentiality of other users and therapists, maintaining a respectful tone in all communications, and refraining from any form of harassment, bullying, or discriminatory behavior.
Integrity of Information: You agree to provide accurate and truthful information in all interactions on the platform. This includes not misrepresenting your identity, qualifications, or any other information provided during registration or use of the services.
Prohibited Activities
To maintain the integrity and security of our platform, you agree not to engage in the following prohibited activities:
Unlawful or Fraudulent Use: You agree not to use our services for any unlawful or fraudulent purposes. This includes activities such as identity theft, financial fraud, and any other criminal activities.
Offensive or Defamatory Content: You agree not to post or transmit any content that is offensive, defamatory, obscene, abusive, or infringes on the rights of others. This includes content that promotes violence, hate speech, or any form of discrimination based on race, gender, religion, nationality, disability, sexual orientation, or age.
Unauthorized Access: You agree not to attempt to gain unauthorized access to our systems, networks, or user accounts. This includes activities such as hacking, phishing, or any other method used to breach the security of our platform.
Interference with Services: You agree not to interfere with the operation of our services, servers, or networks. This includes activities such as spreading malware, launching denial-of-service attacks, or any other action that could disrupt the functionality of our platform.
Misuse of Platform Resources: You agree not to use our platform resources in a manner that could negatively impact the performance of our services for other users. This includes activities such as excessive bandwidth usage, automated data scraping, or any other actions that place undue strain on our infrastructure.
Consequences of Violations
Violations of these guidelines and prohibited activities may result in the suspension or termination of your account at our sole discretion. Additionally, Mentalmatrix reserves the right to pursue legal action against users who engage in unlawful activities or violate these Terms.
4. Data Collection and Privacy
Information Collection
At Mentalmatrix, we collect and process various types of information to operate our platform effectively and provide you with the best possible mental health services. The types of information we collect include:
Personal Information: This includes details that can identify you, such as your name, email address, phone number, and payment information. Personal information is collected during account registration and when you interact with our platform.
Health Information: This pertains to information related to your mental health, therapy sessions, interactions with psychologists, and any other data you share with us during your use of our services. Health information is crucial for providing personalized and effective mental health support.
Technical Information: This includes information about your device, internet connection, and usage details when you interact with our platform. We collect data such as IP addresses, browser type, operating system, and information about the pages you visit and the features you use.
5. Use of Information
The information we collect is used for the following purposes:
Connecting you with Therapy Services: We use your personal and health information to match you with suitable psychologists and therapists, schedule therapy sessions, and facilitate your mental health journey.
Personalizing Your Experience: We tailor our services to meet your individual needs by using your data to provide personalized recommendations, content, and support.
Improving Our Services: We analyze usage patterns and feedback to enhance our platform’s functionality, develop new features, and improve the overall user experience.
Complying with Legal Obligations: We process your information to comply with applicable laws and regulations, respond to legal requests, and enforce our agreements.
6. Data Sharing
Your data may be shared with third parties under the following circumstances:
Service Providers: We work with third-party service providers to perform functions on our behalf, such as payment processing, data analysis, and customer support. These service providers have access to your information only as needed to perform their tasks and are obligated to protect it.
Legal Compliance: We may disclose your information if required to do so by law or in response to valid requests by public authorities, such as a court or government agency.
For detailed information on how we handle your data, please refer to our Privacy Policy.
7. Intellectual Property
Ownership
Mentalmatrix and its content, including but not limited to text, graphics, logos, and software, are the property of Mentalmatrix or its licensors. This content is protected by intellectual property laws, including copyright, trademark, and patent laws. All rights, titles, and interests in and to the platform and its content remain with Mentalmatrix and its licensors.
License to Use
We grant you a limited, non-exclusive, non-transferable license to access and use our services for personal and non-commercial purposes. This license is subject to your compliance with these Terms and does not grant you ownership of any content or intellectual property rights. If you agree not to:
Reproduce, distribute, or create derivative works from our content without our express written permission.
Use any part of the content for commercial purposes without obtaining a license to do so from us or our licensors.
Remove, alter, or obscure any copyright, trademark, or other proprietary rights notices included in or accompanying our content.
8. Disclaimer and Limitations of Liability
Disclaimer
Mentalmatrix provides its services on an "as is" and "as available" basis. We do not guarantee that our services will be uninterrupted, error-free, or secure. We disclaim all warranties, express or implied, including but not limited to:
Merchantability: We do not warrant that our services are fit for the purposes you require.
Fitness for a Particular Purpose: We do not guarantee that our services will meet your specific needs or expectations.
Limitations of Liability
To the fullest extent permitted by law, Mentalmatrix and its affiliates, officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of our services. This includes but is not limited to:
Loss of profit, revenue, or data.
Business interruptions or loss of business opportunities.
Emotional distress or mental anguish.
Our total liability to you for any claims arising out of or relating to these Terms or your use of our services shall not exceed the amount paid by you, if any, for accessing our services during the twelve (12) months immediately preceding the event giving rise to such liability.
9. Account Security
The security of your Mentalmatrix account is paramount. You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password. You agree not to share your account credentials with anyone and to take reasonable steps to protect them from unauthorized access.
You are responsible for all activities that occur under your account, whether or not you are aware of them. If you suspect or become aware of any unauthorized use of your account or any breach of security, you must notify us immediately. Prompt notification will allow us to take the necessary measures to protect your account and personal information.
Mentalmatrix implements various security measures to protect your data and account information. However, we cannot guarantee that unauthorized third parties will never be able to defeat our security measures. By using our platform, you acknowledge and accept these risks.
If your account is compromised, Mentalmatrix reserves the right to disable or terminate your account to protect the integrity and security of our services and other users. You may be required to verify your identity and provide additional information to regain access to your account.
Termination and Suspension
Mentalmatrix reserves the right to suspend or terminate your account at our discretion if we believe you have violated these Terms, provided false information, or engaged in any activity that compromises the security of our platform. In the event of account termination, your right to use Mentalmatrix will immediately cease, and any data associated with your account may be deleted or retained as necessary to comply with legal obligations or to protect our rights.
10. Changes to These Terms
Mentalmatrix may update these Terms from time to time to reflect changes in our practices, legal requirements, or other important factors. If we make significant changes to these Terms, we will notify you through our website or app and the updated Terms will be posted with a new effective date.
Continued Use
Your continued use of our services after any changes to these Terms have been posted signifies your acceptance of the updated Terms. If you do not agree with the modified Terms, you must discontinue your use of our services immediately.
11. Contact Information
If you have any questions, concerns, or feedback about these Terms and Conditions or any aspect of our services, please do not hesitate to contact us. We are here to assist you and ensure that your experience with Mentalmatrix is positive and secure. You can reach us through the following channels:
Email: [email protected]
Our customer support team is available to address your inquiries and provide the assistance you need. Thank you for choosing Mentalmatrix as your partner in mental wellness. We are committed to supporting you on your journey to better mental health.
By adhering to these guidelines and maintaining the security of your account, you help us ensure a safe and supportive environment for all Mentalmatrix users. Thank you for being a part of our community and for taking your role in account security seriously.