Privacy Policy
Effective Date: 17.05.2024
Introduction
In an era where mental health is becoming increasingly prioritized, Mentalmatrix stands at the forefront, offering a unique and comprehensive approach to mental wellness. Our mission is to revolutionize mental health care by making it more accessible, personalized, and seamlessly integrated into the daily lives of individuals.
Mentalmatrix envisions a world where mental health care is not only easily accessible but also an integral part of everyday life. We strive to break down the barriers to mental wellness, ensuring that everyone has access to the care they need, whenever they need it. Our vision is to create a supportive community where mental health is valued and nurtured, empowering individuals to lead healthier and more fulfilling lives.
At the heart of Mentalmatrix is a commitment to blending cutting-edge technology with personalized care. We understand that mental health is deeply personal and unique to each individual. Therefore, our approach is designed to cater to your specific needs, offering a tailored experience that aligns with your lifestyle and preferences.
Our platform leverages the latest digital innovations to provide a seamless and intuitive user experience. From intuitive navigation to personalized recommendations, every feature of Mentalmatrix is designed to ensure that seeking help is as straightforward and efficient as possible.
Mentalmatrix offers a wide range of services to support your mental wellness journey. Our platform connects you with qualified psychologists and therapists who are equipped to provide expert guidance and support. We offer various therapeutic modalities, including online therapy sessions, digital consultations, and innovative therapeutic tools, ensuring that you have access to the best possible care.
Our Commitment to Privacy
Mentalmatrix is committed to protecting your privacy and ensuring the confidentiality of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you use our platform. By blending cutting-edge technology with deeply personalized care, we strive to make mental wellness not only more accessible but also a seamless part of your daily life.
Our mission is to revolutionize mental health care by making it more accessible, personalized, and seamlessly integrated into the daily lives of individuals. Every aspect of Mentalmatrix is designed with you in mind. Our intuitive platform connects you with the care you need when you need it, through a groundbreaking approach that integrates traditional therapy with the latest digital innovations. Here, finding help isn’t just easy; it’s instinctive.
We understand the importance of privacy in mental health care, and we are dedicated to maintaining the highest standards of data protection. This Privacy Policy provides detailed information about the types of data we collect, how we use it, and your rights regarding your personal information.
We understand that privacy is paramount when it comes to mental health care. At Mentalmatrix, we are committed to protecting your personal information and ensuring that your data is handled with the utmost care and confidentiality. Our platform employs advanced security measures to safeguard your information, giving you peace of mind as you embark on your mental wellness journey.
Document Updates
We may update this Privacy Policy. If we make significant changes to this Policy, we will notify you through our website or app when you log in to your account. We encourage you to review this page for the latest information periodically.
1. Data Collection and Processing
We collect and process data to operate the Platform and ensure you can use our services effectively. We may also process data to send you periodic emails or text messages. In some cases, these communications are to help provide services. Other times, they are to provide marketing communications.
The data we process depends on how you use our website, app, or Platform. We explain in the section below the specific data we collect and process and, in the section following this, the business purpose for collecting and processing this data.
2. Account Creation and Platform Use
What is collected: To create an account with the Platform, the user provides the necessary personal information and completes the required steps. This information includes the name, email address, phone number, age, and other relevant details required to set up the account and personalize the experience.
How to start using the Platform:
Account Setup: Users begin by registering on the platform and providing essential personal information to create an account.
Profile Customization: Based on the information provided, the platform customizes the user’s profile and matches them with suitable psychologists or therapists.
Starting Therapy: Users can then start using the platform to schedule sessions, communicate with their assigned therapists, and access various therapeutic tools and resources.
What it is used for: Connecting you with therapy services, monitoring and improving therapy quality, personalizing your web or app experience, helping us understand how you use our services, and how we can improve our products and services to make them more effective and convenient, offering you new features, complying with laws, and sending opportunities, promotions, news, updates, and reminders about our services and your account.
2. Types of Information We Collect
Personal Information: Information that can be used to identify you, such as your name, email address, phone number, and payment details.
Health Information: Information related to your mental health, therapy sessions, and interactions with psychologists.
Technical Information: Information about your device, internet connection, and usage details when you interact with our platform.
2.1 Visitor Data
What is collected: When you visit a website, app, or Platform, we process information like the particular page you visited or which feature you interacted with, the amount of time on the website or app, site/app/Platform errors, information about the type of device and browser you’re using, and the IP address.
What it is used for: Connecting you with therapy services, facilitating tools for you and your psychologist, communicating with you, monitoring and improving therapy quality, personalizing your web or app experience, helping us understand how you use our services, how we can improve our products and services to make them more effective and convenient, and offering you new features, complying with laws, protecting your safety and the safety of others, and sending opportunities, promotions, news, updates, and reminders about our services and your account.
2.2 Onboarding Data
The user first creates an account. Then we will process the information used to complete the process.
What it is used for: Connecting you with therapy services, monitoring and improving therapy quality, personalizing your web or app experience, helping us understand how you use our services, and how we can improve our products and services to make them more effective and convenient, offering you new features, complying with laws, and sending opportunities, promotions, news, updates, and reminders about our services and your account.
2.3 Account Data
What is collected: Once a user creates an account with the Platform, we process data such as the account name the user selects, and contact information, such as email, age, phone number, emergency contact details, and whether a user verifies their email address.
What it is used for: Facilitating therapy tools for you and your psychologist, personalizing your web or app experience, helping us understand how you use our services, how we can improve our products and services to make them more effective and convenient, offering you new features, complying with laws, and protecting your safety and the safety of others.
2.4 Transaction Data
What is collected: We process data about payment transactions on the Platform, such as whether a user completed payment for our services or received any extensions or refunds. We also process whether a visitor has registered to create an account.
What it is used for: Connecting you with therapy services, facilitating therapy tools for you and your psychologist, communicating with you, monitoring and improving therapy quality, personalizing your web or app experience, helping us understand how you use our services, how we can improve our products and services to make them more effective and convenient, offering you new features, complying with laws, protecting your safety and the safety of others, and sending opportunities, promotions, news, updates, and reminders about our services and your account.
2.5 Therapy Data
What is collected: We process written communications and related information users share with their psychologists to facilitate therapy. This includes messages from psychologists, worksheets, and journal entries. We do not record video or audio sessions with psychologists.
What it is used for: Facilitating therapy tools for you and your psychologist, and complying with laws.
2.6 Therapy Quality Data
What is collected: We process client feedback about their psychologist, including ratings and reviews of their psychologist, actions regarding switching psychologists or quitting therapy, and the reason selected by the client. We process psychologist session availability, session cancellations, and no-shows.
What it is used for: Connecting you with therapy services, facilitating therapy tools for you and your psychologist, communicating with you, monitoring and improving therapy quality, personalizing your web or app experience, helping us understand how you use our services, and how we can improve our products and services to make them more effective and convenient.
2.7 Customer Service and Communications Data
What is collected: We process communications users have with our Customer Service team.
What it is used for: Communicating with you, complying with laws, and protecting your safety and the safety of others.
2.8 Psychologist Engagement Data
What is collected: For psychologists, we process such data as the number/times of/the expert logins to the Platform, several messages, and words exchanged by a psychologist.
What it is used for: Connecting you with therapy services and facilitating therapy tools for you and your psychologist. Your contact information is required to comply with therapy regulations and ethical codes.
3. Data Sharing
Purpose for Sharing Data: Here's some more information about the purposes for which we share your data:
Your data may be shared to comply with applicable laws. For example, a court might subpoena information from us where we would be required to share certain information requested in the subpoena. This is not unique to Mentalmatrix and is applicable to in-person therapy as well. Many jurisdictions have strict rules governing psychologist/client relationships and the confidentiality requirements associated with that. We encourage you to discuss with your psychologist early on if you have concerns about their disclosure obligations.
4. Data Retention, Erasure, and Exporting
We retain your data for as long as necessary to provide you with our services, comply with legal obligations, resolve disputes, and enforce our agreements. The retention period may vary depending on the type of data and the purpose for which we process it.
Erasure: You have the right to request the deletion of your data. We will comply with your request as required by law and our internal data retention policies.
Security and Anonymity
We implement a variety of security measures to maintain the safety of your personal information. These measures include encryption, access controls, and secure data storage systems.
Anonymity: We use anonymization techniques to protect your identity and personal information. This will help ensure that your data cannot be traced back to you without additional information.
5. Security and Anonymity
We implement a variety of security measures to maintain the safety of your personal information. These measures include:
Encryption: We use encryption protocols to protect data in transit and at rest, ensuring that your personal information is secure from unauthorized access.
Access Controls: We enforce strict access controls to ensure that only authorized personnel have access to your data. This includes role-based access controls and regular audits of access permissions.
Secure Data Storage: We use secure data storage solutions that comply with industry standards and best practices. This includes using reputable cloud service providers with robust security measures.
Monitoring and Detection: We employ monitoring and detection tools to identify and respond to potential security threats in real time.
6. Children's Privacy
Our Platform is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently received personal information from a child under 13, we will delete such information from our records.
7. User Rights
At Mentalmatrix, we believe in empowering our users with control over their personal information. You have several rights regarding your personal data, which are outlined below. To exercise these rights, please contact us using the details provided at the end of this section.
You have the right to access, correct, or delete your personal information. You can also object to the processing of your data or request restrictions on the use of your data. To exercise these rights, please contact us at the details provided below.
8. Changes to This Policy
At Mentalmatrix, we are committed to maintaining the highest standards of privacy and security. To ensure that our practices remain effective and aligned with the latest legal requirements, industry standards, and technological advancements, we may update this privacy policy from time to time. This section outlines how we handle changes to this policy and will keep you informed.
Regular Reviews and Updates
We regularly review our privacy practices and policies to ensure they reflect current legal obligations, industry best practices, and our ongoing commitment to protecting your personal information. As our platform evolves and new features are introduced, we may need to update this privacy policy to address these changes adequately.
Notification of Changes
If we make significant changes to this Privacy Policy, we will notify you through our website or app when you log in to your account. We encourage you to review this page for the latest information periodically.
Effective Date of Changes
The effective date of this Privacy Policy is indicated at the top of the document. All updates will take effect immediately upon posting the revised policy on our website unless otherwise specified.
If you have any questions or concerns about changes to this Privacy Policy, please contact us at the details provided below.
9. Conclusion
We are committed to protecting your privacy and ensuring that your personal information is secure. If you have any questions or concerns about our Privacy Policy or the way we handle your data, please do not hesitate to contact us.
At Mentalmatrix, we are deeply committed to protecting your privacy and ensuring the security of your personal information. Our dedication to safeguarding your data is at the core of our values, and we continuously strive to implement and maintain the highest standards of data protection.
Our Commitment to Privacy
We recognize that your privacy is paramount, particularly in the context of mental health care. We understand the sensitive nature of the information you share with us, and we are devoted to handling your data with the utmost care and confidentiality. Our comprehensive Privacy Policy reflects our commitment to transparency, ensuring that you are fully informed about how your data is collected, used, and protected.
Your Role in Data Protection
While we take extensive measures to protect your data, your role in safeguarding your personal information is equally important. We encourage you to use strong, unique passwords for your Mentalmatrix account, be vigilant about phishing and other cyber threats, and promptly report any suspicious activity related to your account.
Continuous Improvement
Data protection is an ongoing process and we are committed to continuously improving our privacy and security practices. We regularly review our policies and procedures, incorporate feedback from users and experts, and adopt new technologies and practices to enhance our data protection measures.
10. Contact Us
We appreciate your trust in Mentalmatrix and are dedicated to ensuring that your experience with our platform is safe, secure, and respectful of your privacy. Your trust is the foundation upon which we build our services, and we take this responsibility very seriously. Our goal is to create an environment where you feel confident and comfortable accessing the mental health care you need.
By choosing Mentalmatrix, you are not just using a service; you are becoming part of a community committed to mental wellness. We value your participation and engagement, and we strive to support you every step of the way on your journey to better mental health.
We are honored to be a part of your mental health journey and are dedicated to providing you with the highest quality care and support. Thank you for being a part of our community. Your well-being is our top priority, and we are here to support you in achieving a healthier, more fulfilling life.
If you have any questions or concerns about this Privacy Policy, please contact us at:
Email: info@mentalmatrix.uk
We are here to assist you and ensure that your experience with Mentalmatrix is positive and secure.